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drop TV and keep internet---can chat do this?

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drop TV and keep internet---can chat do this?

My internet/TV bill has gotten out of hand.  I would like to retain my current internet and drop TV completely. Can I do this through the chat function?  I seem to recall that Comcast forces you to call and go through hoops to drop services.

 

Anybody know a shortcut?

Expert

Re: drop TV and keep internet---can chat do this?

Hi @dmhoffman55,

You can change your service right here on the forums. Am employee will ask for your account info what changes you would like. Then they will tell you what deals are available to you. No pressure. 

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: drop TV and keep internet---can chat do this?

 Hello, and thank you for reaching out to us. I would be happy to check and see if there are any available promotions for you. To protect the privacy of your account, please send me a private message verifying the first and last name on your account, street address including city, state, and zip code (apartment number if one on the account), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!