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I have been trying to downgrade service due to my dissatisfaction with increasing rates. I don't believe Xfinity values loyalty and instead rewards new service members and punished loyal customers with much higher rates. Unfortunately I live in an area where I don't have another choice of service provider. I am not interested in speaking with a customer service representative for extended periods of time and am looking for an alternative. I have tried an online chat and was redirected to a phone number. I also tried changing service via my online account and was redirected to the following message,
It shouldn't be this difficult or complicated for a paying customer to change the services for which they pay every month! I currently only need internet service and phone service if possible at a reasonable rate. It makes no sense to me and is frankly disturbing that the rates offered to new customers, while temporary and introductory, are so much lower. I have been a loyal Xfinity customer for years, but I am ready to terminate service if necessary. Can anyone help me with a much better rate even if for internet service only? I would hate to have to leave comcast after having been a loyal paying customer. Thanks in advance.
Hello, and thank you for reaching out to us. I would be happy to check and see if there any available promotions for you if you would like. To protect the privacy of your account, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.