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downgrade service

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downgrade service

I want to get rid of my cable and keep internet service. I talked to a rep on the phone and she quoted a good rate but has never called me back as promised

Official Employee

Re: downgrade service

Hey shellbell1,


I saw, and replied to your private message. Can you please verify your account information in that private message before we can begin discussing your billing options? Chat with you soon. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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