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Hi Dan_Cu, I haven't experienced this myself but I have worked with many customers with similar issues. This is not something that Comcast does on purpose, if there was a tenant in your home with Comcast service before you moved in then their service would have to be disconnected first before we could start service for you. I was able to look into this for you and I do show that services are connected currently, are you still having issues with connecting your modem?