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customer servicw

Why is it so hard to get good customer service from xfinity? I just dont understand. I tried the online chat thing, and i think it was robot. Would not try to understand what i was asking. Feel like they only care about the money. The commercials are just a bunch of bs. Worst customer service i have ever had in 50 years.
Expert

Re: customer servicw

Would you like help with something?


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: customer servicw

Hello, and thank you for reaching out to us. I would be happy to assist you from here.. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!