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customer retention,loyalty program

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customer retention,loyalty program

My current internet only promo plan of 25 mbps is ending 2-15-18 and I would like to continue with the current monthly bill of $24.99.  Can a comcast rep help me with making this happen?. I had no luck on the chat trying to do this without adding additional services which I do not require.I have been with Comcast since they acquired Aldelpha  many,many years ago.Thank you for your help.

Official Employee

Re: customer retention,loyalty program

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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