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customer retention/loyalty program

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Regular Visitor

customer retention/loyalty program

My bill went up $30 this month and it looks like some promo. period ended??  I do have Triple play but since we've been loyal customers at this address since 2003 and for about 7 years at a previous residence, I was looking to see what packages may be similar to what I had and at a better price.  I'm asking the same of the "other" provider in our area.  I just can't see paying $30 more each month for this.

Any help is really appreciated.  Thank you -

Frequent Visitor

Re: customer retention/loyalty program

Same here!! Once they have you you can't get out!!

Official Employee

Re: customer retention/loyalty program

Hi @lauriejj. I can assist you with an account review to see if there are any offers available that may better suit your needs. To get started, please send me a private message and include your full name, service address, and account number so I can assist you. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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