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current customer needs lower price--willing to downgrade services

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cejusa
New Poster
‎05-19-2018 03:05 PM

current customer needs lower price--willing to downgrade services

I've been a customer for 2 years and I can no longer expense internet through my company (work from home) and can't afford that...not to mention the increase I'll be seeing next month after our initial 2 year promotion.  Spoke with customer care and while they were very nice, ultimately unable to find a solution...guess I have no choice but to cancel and find another provider...very disappointing....

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ComcastShane
Official Employee
‎05-21-2018 04:52 PM

Re: current customer needs lower price--willing to downgrade services

 Hello, and thank you for reaching out to us. I would be happy to check and see if there are any available promotions for you. To protect the privacy of your account, please send me a private message verifying the first and last name on your account, street address including city, state, and zip code (apartment number if one on the account), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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