Community Forum

credit report

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

credit report

I see  have an amount in collections on my credit report, and I don't know where or how this can be, as I've been a comcast customer in good standing for over a decade and it wouldn't be possible for me to have or transfer service and have an outstanding balance that is in collection.  How is this possible?  Please remove.


Re: credit report

You should dispute it with the credit reporting agency.  Also see


I've asked a Comcast employee to help you. You should expect a reply in this thread. 

I am not an employee.
Official Employee

Re: credit report


I would like to look into this for you from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.