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I had xfinity one year ago, moved out of the service area for a year, and am now moving back. I set up new service online, and used the same email address, but now I can't associate an online account with my new service because I already have an account attached to that email address. I'd like to use the old online account credentials to manage my new service. Is this possible?
Good afternoon, I can check your login from here. To protect the privacy of your account, can you provide your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.
I've replied to your thread, https://forums.xfinity.com/t5/My-Account-Sign-In-Xfinity-Website/Migrating-user-credentials/m-p/3124.... I can help you get this taken care of. Please follow the steps provided and we can go from there. Chat with you soon.