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A couple weeks ago, I had an online chat with an Xfinity rep because we were having issues losing service connection.  I said this had happened several times.  My complaint was that because of the amount we're charged monthly, I shouldn't have the number of problems we'd been experiencing.  The rep said we would receive a credit on our next billing statement.  My statement came weeks after the complaint and I did not receive the credit.  I asked to email a confirmation of the credit, and never received it.  I just want to inform you that when this current contract is up, I will be moving on to a different service.  



Official Employee

Re: complaint

Hi ChristopherStro,


Thanks for reaching out. I can review your account and account notes to see why it has not been applied. In order assist you, please send me a private message verifying your first and last name, the phone number, street address, and the account number associated with your services.


To send a private message click on my name "ComcastChe", then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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