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Xfinity Forum Archive...

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Hello, I recently paid a bill through your online website and then later found a letter that I had received from a collection agency stating that they would be taking over the account.  I just want to make sure that what I paid on your account will be forwarded to said collection agency.  The amount I paid on your website matched the amount on the letter from the collection agency.

Official Employee

Re: collection

Hello jteig. I can assist with reviewing your account and the balance shown, along with the recent payment you have made. Please send me a private message and include your full name, service address, and account number so I can assist you.