Community Forum

charging modem rental fee on my own equipment?

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

charging modem rental fee on my own equipment?

It looks like Comcast's internal system is a mess. I was charged a modem rental fee on a equipment which was 100% my own property. I reported this issue and Comcast investigated. They called me and told me that they had determined the modem was not theirs and will remove the fee accordingly. However, it is still there and when I reached out to the customer service once agian, they told me that my equipment was marked as a leased item and would like to restart the investigation process one more time!   Anybody can help? Thanks.

Admin1

Re: charging modem rental fee on my own equipment?

Hi pineapplex -- Apologies for the issues with this modem rental. This was review and your modem was changed to Customer Owned. All rental charges have been removed as well. You will see these credits listed on your next billing statement. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Expert
Moved:

Re: charging modem rental fee on my own equipment?

Your post has been removed to a secure, hidden area for violating Forum Guidelines [personal identifying information]. If you are not familiar with the Guidelines you may review them here.