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I had a tech contractor come out to help resolve some internet drops I was having, he changed the block on the side of the house and the wall plate. The problem got worse and I had to actually schedule a real technican to come out and look at the pole. The 2nd technician came out and found the problem at the pole and fixed it.
Why was I charged $60 for the first visit when the problem wasn't in my home but at your pole? Contacted customer support and was told because they entered the home the charge is valid...
The problem wasn't in my home but at your pole, when I scheduled both visits I was told that if the problem wasn't in the home then I wouldn't be charged.
Hello, codemodeus -
I would like to take a look at the charge further with you. Can you please send me a private message with your first and last name?
To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”