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changes to my account?

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New Poster

changes to my account?

email notified me that a change has been made to my account and I should verify it?  How do I know what to look for?  I did not change anything!

 

New Poster

Re: changes to my account?

Make sure it is not a phishing email, don't click any links in the email, sign into your account manually.  If you can't find a change, you probably need to call comcast, change your passwords

 

Expert

Re: changes to my account?

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Admin1

Re: changes to my account?

Hi ad4jesus -- Those emails are sent out when there's a change made to one of your email accounts. I can verify what change happened. Please send me a PM with your name, full service address, and either phone number or account number for authentication. 

 

Click my name (ComcastZach) and click Private Message Me. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!