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cant manage plan online

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New Poster

cant manage plan online

Everytime I try and manage my tv plan online I get an error message.  It seems that this is a known issue.  I've been getting this error for upwards of a year now.   What sort of major known issue to the website takes over a year to fix? 
I'm getting to the point where I am about to cancel my service just because of this error message. 

What a Joke

 

 

Expert

Re: cant manage plan online

Depending on your services, you may not be able to make changes online. An employee would be happy to help you here if you don't want to call. Would you like me to ask an employee to help you? 


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New Poster

Re: cant manage plan online

No Thank You.

 

I am just wondering why I can't do it myself.   it is quite annoying seeing this error message.

 

Highlighted
Official Employee

Re: cant manage plan online

 

Hi termman1381, the information that (nerdburg) provided is correct. Some services can only be changed with a representative, please send me a private message with your full name, street address, and account number if you would like for me to assist you with making changes to your services. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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