Community Forum

cancel account

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

cancel account

I need to cancel my account

Gold Problem Solver

Re: cancel account

Please see https://www.xfinity.com/support/internet/cancel-my-xfinity-services/. Unless an employee responds to your message here, it's best to contact one of their reps at the phone number on your bill or 1-800-Comcast, or visit a Service Center (check locations and hours at http://www.xfinity.com/support/service-center-locations/).

If possible, get written confirmation that your account was closed, as they sometimes "forget". Also, if you have any Comcast equipment to turn in be sure to get a receipt for it and keep that receipt forever. See http://forums.xfinity.com/t5/Billing/How-to-View-Pay-your-bill-Online-and-or-Secure-your-Account/m-p.... Comcast is in the habit of "forgetting" that equipment has been turned in and billing you for it months or years later.

Official Employee

Re: cancel account

Hi nabuzarifah, If you are still needing assistance I can help cancel your account.  Please send me a private message with your account information (Name on account, address on account and account number).

 

Thank you


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!