Community Forum

cancel a movie purchase

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

cancel a movie purchase

I just realized my toddler grabbed the remote and accidentally purchased a movie. I did not realize there wasn't a PIN on the device. Can I get this taken off my account?  I have a PIN on the device now.

Official Employee

Re: cancel a movie purchase

 Hello, and thank you for reaching out to us. I would be happy to check into this for you. To protect the privacy of your account, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!