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bundle plans

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bundle plans

Hello. I'm so frustrated right now.  I've been an Xfinity customer for as long as I can remember.  A few months back my HD box died and had to switch it out for a new one.  Went to the store and they gave me an X1 box (which I love) and said it would be the same price.  After a month my billing has gone up $25.00.  In the past I have tried calling to lower my bill because it's too high for me each month as is.  Now I just added $25.00 more.  I do not have any bells and whisles, just a basic HD plan.  No DVR, no premium channels.  Comcast has gotten out of hand.  I need to find a way to lower this bill or I am going to have to leave Comcast after all these years.  It's really disheartening.

 

 

Official Employee

Re: bundle plans

Hello sfscoccermom1. If you were just swapping the HD box, there certainly should not have been an increase in cost. It is possible you may have had a discount that expired on your bill coincidentally at this same time. If you were to review your last bill with your most recent bill, doing a side by side comparison would help you identify the cost increase. I can also help review your account for this increase. If you'd like me to take a look, please send me a private message and include your full name, service address, and account number so I can assist you.