Community Forum

billing lies

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

billing lies

I signed up for internet and was offered a promotional rate if I had the eco bill and automatic payments which was set up at the onset of the account. I was lied to by 5 people. On the 6th contact in less than 30 days, I was told the previous 5 neglected to tell me I would get the discount after 45 days. I imagine if I call in again I will get a different story. Bottom line:Comcast employees are told to lie to people to get them to sign up for service. Since you have 30 days to cancel new service and it takes 45+ days to discover your true bill, you will get stuck paying more for the lies.You will not get the credit retroactively. My message to you Corporate Flunkies: Do not expect me to give you a favorable review or even recommend you to my worst enemy. I will happily share your bad billing practices to anyone who will listen.

Expert

Re: billing lies

The discount is applied beginning with the second billing.



I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Official Employee

Re: billing lies

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.