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autopay and estatement discount

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autopay and estatement discount

when I signed up last year of march I was offered a credit if I sign up for autopay and estatement. Since then I always have to contact them for the adjustment and was told that they can't add it on my account automatically because the system won't take it but was assured that I will get my discount by several agents and won't encounter any problem but today they said I am not eligible for the discount after a year!

Official Employee

Re: autopay and estatement discount

Hi Ronila, 


I can investigate your billing concerns. In order assist you, please send me a private message verifying your first and last name, the phone number, street address including city state and zip code, and the full account number or phone number associated with your services.


To send a private message click on my name "ComcastChe", then click private message me. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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