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added old modem due errors with X1

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added old modem due errors with X1

This morning I had issues due to late payment...thinking it was a modem issue I added my old Zoom Modem showing as 5354 on the devices  by accident not knowing I need the X1 gateway for the tv in the house. can you please remove the ZOOM Modem5354 MAC 94fbb29b12DD since I was able to reset myX1 and get everything working I no longer need to exchange it. Also I am working on catching up on my previous balance within 14 days

Official Employee

Re: added old modem due errors with X1


Hello itoledo1, I can assist you with getting your equipment added to the account. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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