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account/billing /Chat

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account/billing /Chat

My bill doubled! When I try talking to billing or get through on Chat it keeps telling me my phone number is incorrect so they can't direct me. I went into edit and confirmed my phone numbers are still accurate. Also, I was trying to add NBC sports and roku said i needed to update my xfinity...but..i can't get through to chat or anyone to discuss my account. This is so very frustrating. Why have Chat if noone can access it? This seems to be a common thread in all the areas of your forum. Could someone please call me on my phone number? or answer by email? Something!


Re: account/billing /Chat

hi, I moved your post to the billing area of the forum.

I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
Official Employee

Re: account/billing /Chat

Thank you, I can look further at your account and see if there are any promotions available. Can you verify your account information for me?

To protect the privacy of your account, please send me a private message verifying the first and last name on your account, street address including city, state, and zip code (apartment number if one on the account), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.