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accidentally ordered a movie.

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New Poster

accidentally ordered a movie.

I accidentally ordered a movie ("BOO") on 1/7/2018. We didn't watch it and could not figure out how to cancel the order. I am hoping we can have the charge removed.

Gold Problem Solver

Re: accidentally ordered a movie.

If an employee doesn't help you here, contact one of their Billing reps at the phone number on your bill or 1-800-Comcast, chat with them using one of the "Account and Bill" options at https://support.xfinity.com/chat, or visit a Service Center if one is nearby (check locations and hours at http://www.xfinity.com/support/service-center-locations/) and have them reverse the charge.

In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs to prevent this from happening. See https://www.xfinity.com/support/articles/how-to-block-purchase-of-pay-per-view and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off.

Official Employee

Re: accidentally ordered a movie.

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.

Regular Visitor

Re: accidentally ordered a movie.

i'm really confused as to where I'm supposed to respond.  the reply box does not scroll down far enough to reply

Official Employee

Re: accidentally ordered a movie.

Hello inneedofinfo, can you private message me? To send a private message click on my name, then click private message me.

New Poster

Re: accidentally ordered a movie.

Wow did you get help?? I couldn’t get help just a 600 bill! But hopefully my complaint with the FCC can help the next victim
Expert

Re: accidentally ordered a movie.


@Raven2018 wrote:
Wow did you get help?? I couldn’t get help just a 600 bill! But hopefully my complaint with the FCC can help the next victim

If you've filed a complaint with the FCC no one here can help you now.  You will have to wait for an agent to contact you.

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Official Employee

Re: accidentally ordered a movie.

Hi Raven2018,  I am showing you reached out and were assisted by our Facebook team.

 

Thank you