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I accidentally ordered a movie ("BOO") on 1/7/2018. We didn't watch it and could not figure out how to cancel the order. I am hoping we can have the charge removed.
If an employee doesn't help you here, contact one of their Billing reps at the phone number on your bill or 1-800-Comcast, chat with them using one of the "Account and Bill" options at https://support.xfinity.com/chat, or visit a Service Center if one is nearby (check locations and hours at http://www.xfinity.com/support/service-center-locations/) and have them reverse the charge.
In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs to prevent this from happening. See https://www.xfinity.com/support/articles/how-to-block-purchase-of-pay-per-view and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off.
Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.
Hello inneedofinfo, can you private message me? To send a private message click on my name, then click private message me.
Wow did you get help?? I couldn’t get help just a 600 bill! But hopefully my complaint with the FCC can help the next victim
If you've filed a complaint with the FCC no one here can help you now. You will have to wait for an agent to contact you.
Hi Raven2018, I am showing you reached out and were assisted by our Facebook team.