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I accidentally ordered a movie ("BOO") on 1/7/2018. We didn't watch it and could not figure out how to cancel the order. I am hoping we can have the charge removed.
If an employee doesn't help you here, contact one of their Billing reps at the phone number on your bill or 1-800-Comcast, chat with them using one of the "Account and Bill" options at https://support.xfinity.com/chat, or visit a Service Center if one is nearby (check locations and hours at http://www.xfinity.com/support/service-center-locations/) and have them reverse the charge.
In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs to prevent this from happening. See https://www.xfinity.com/support/articles/how-to-block-purchase-of-pay-per-view and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off.
Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.
Wow did you get help?? I couldn’t get help just a 600 bill! But hopefully my complaint with the FCC can help the next victim
If you've filed a complaint with the FCC no one here can help you now. You will have to wait for an agent to contact you.