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Yargfamjr

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Yargfamjr

My cable wire from my home to the street came down in the storm on Thursday March 8th. After 45 minutes on the phone I was told they would come Tuesday Mach 13th to make the repair. That is 6 days without my land line, internet and Tv. That is a longtime to wait for a minor repair hook up. My wife and I are senior citizens and depend on the land line. Is there anyone who could help to expedite this repair. Thank you
Expert

Re: Yargfamjr

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not an employee.
Official Employee

Re: Yargfamjr

Hello Yargfamjr. We apologize for the inconvenience while your service is out. I can assist in researching if we can get a technician out to you sooner to replace your cable line. To get started, please send me a private message and include your full name, service address, and account number so I can access your account. 



I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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