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Xfinity voice tech charge

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Xfinity voice tech charge

Hello. 

I got Xfinity voice about 2 months ago and have been experiencing issues ever since. Last time my phone stopped working, Comcast sent me a tech. According to him, wires connecting Comcast equipment needed to be replaced (after 2 months?). Also, all the wiring was haphazardly thrown around the floor; he managed to put it all together as needed to begin with. He said there would be  no charge since it is Comcast equipment. 

I received the bill for $60 for tech visit. Upon calling Comcast, I was given $20 credit since representative agreed that it was not my fault; but she said that I had to call within a mont (?!) of installation, now every visit will be $60. I was refused to speak to the manager, promised the manager will call me back and gave the rep my number. Nobody called.

I am an elderly woman and cannot sit on the phone for an hour at a time trying to resolve this issue. 

Please HELP.

Official Employee

Re: Xfinity voice tech charge

Hi ElinaB, 

 

Sorry for the experience you're having while trying to have this taken care of. I'd like to review your account to see how I can help make this right. In order assist you, please send me a private message verifying your first and last name, and the full account number or phone number associated with your services.

 

To send a private message click on my name "ComcastChe", then click private message me.