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Xfinity service hard inquiry, why?!

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Xfinity service hard inquiry, why?!

I just checked my credit report and I have a hard inquiry from Comcast, the systems said it was going to be a soft inquiry, the service person also told me this. Why?!

Official Employee

Re: Xfinity service hard inquiry, why?!

Hi jdkingdom, thank you for reaching out and I will gladly review this further.  Could you please let me know where in the system it says it would be a soft inquiry?  Also, please send me a private message with your account information (name on account, address and account number).

 

Thank you