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Xfinity customer support by phone

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Xfinity customer support by phone

I am wondering if it is possible to telephone Xfinity Customer Service without getting my modem automatically reset?  When I have a question, I want to be able to call someone and ask a question, but, the Xfinity computer insists on resetting my modem instead.  I do not think this is acceptable, considering the amount of money I give Xfinity every month for the QuadPlay.

Valued Contributor

Re: Xfinity customer support by phone

Just keep saying agent when it does this, it will get you past trying to troubleshooting yourself.