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Xfinity Visa Prepaid Card - Expired and Reissue

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Regular Visitor

Xfinity Visa Prepaid Card - Expired and Reissue

To the Comcast Xfinity Team,

 

While collecting tax information for the past year, I rediscovered my Xfinity Visa Pre-paid Card that I received last year.  Unfortunately, it has expired as of 12/17, and, when I checked the card balance, it shows that the funds were removed in January 2018.  I have read multiple posts where people had a similar situation, and they were issued a new, non-expired card.

 

Would you please assist with this issue?  Please let me know where to send the card details for validation.

 

Thank you in advance for your consideration.

 

~K

 

Regular Visitor

Re: Xfinity Visa Prepaid Card - Expired and Reissue

Expert

Re: Xfinity Visa Prepaid Card - Expired and Reissue

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Xfinity Visa Prepaid Card - Expired and Reissue

Hey kevinprimrose, 

 

I can help you with this. To protect the privacy of your account, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services.

 

To send a private message click on my name "ComcastChe", then click private message me. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!