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Xfinity Pre Paid Self Install

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Xfinity Pre Paid Self Install

Hey,
I paid for the xfinity pre paid started kit and have yet to receive a confirmation number or have yet to receive the kit. It's been almost 6 days and have heard anything. No tracking number either, I wouldn't think xfinity would take this long. What should I do next?
Expert

Re: Xfinity Pre Paid Self Install

@Jaymo90

Thank you for visiting the forums! 

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Xfinity Pre Paid Self Install

Hello Jaymo90, I can locate your SIK order for you you. Please send me a private message with your full name, and account number by clicking on my name (ComcastAmir) and then "private message me" and we can get started.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!