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Xfinity Billing Programming Changes - Loss of Customer eBill

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Xfinity Billing Programming Changes - Loss of Customer eBill

With the updates to Xfinity billing software, apparently those changes shut down the customer's connection to their bank's ebill feature.  The same issue happened last time when billing software was changed.

How can I get it restored?  I want all my billing in the same place, not responding to emails from every regular biller I have.   Call center agents don't have any idea of how anything happens and seem not to know where to direct my inquiry.  Frustrating.

 

Thanks for your help. 

Official Employee

Re: Xfinity Billing Programming Changes - Loss of Customer eBill

Hi VW12, 

 

Are you still having issues? Can you confirm if you are experiencing this using The My Account App or are you logging into your account online?