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Do you have an email account for support? I looked for a while and couldn't locate one. I have called your customer support several times, but the fact is, the results of those calls aren't documented anywhere other than in YOUR system, and if YOU choose not to find them, the customer is out of luck. I do not enjoy that I have to make my private issue public on a forum because you don't display the simple courtesy of allowing consumers to email your support team (and after this debacle, I'm 100% sure it's because you want no paper trail left behind as you cheat your customers).
That said, here is the email I tried to send your we-can-help email (which apparently no longer exists):
Thanks for reaching out and providing us details of your billing concerns. I'd like to help make this right. Please send me a private message verifying your first and last name, the phone number, street address, and the account number associated with your services. To send a private message click on my name "ComcastChe", then click private message me.