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XRE-03007

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XRE-03007

Re: XRE-03007 Worst Experience Ever - Incompetence is staggering
In August my payment was applied to a wrong account. I have spent hours & hours on the phone with Comcast reps from around the world. I had to fax bank statements to the big south region showing the payment had cleared. It took Comcast 6 weeks to locate the payment & I continued to pay my bill. In September, I went without service for approximately 2-3 weeks. My October bill showed that I had $145+ in reconnect fees while they were looking for the misapplied payment. I continued to wait on hold (and continued to pay my bill), and finally was informed through a live chat that my the reconnect t fees exceeded the allowed by COMCAST and my account and I would receive a pro-rated credit for the days without service. 
I tried to pay my bill, through the app & online, and couldn't. I took cash to the payment center, 30 miles away because I had been shut off again. 
They restored my service, said credits would be applied to next months bill. 
Saturday, I received a message from a rep, tried to call her back, spent another 1:52 hours on the phone with someone in Asia & learned, after being assured numerous times my account would be credited, that it was denied & my bill was now over $800 (because of all the additional reconnect fees) and if I didn't pay it by November 22, service would be disconnected again! 
Of course, it's off! Im taking all of the equipment to the store tomorrow & filing a complaint with the public utilities commision! Thank goodness I have, in writing, all of Comcast's empty promises! 
Expert

Re: XRE-03007

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not an employee.
Official Employee

Re: XRE-03007

Hello defeedme2. I can assist with reviewing your account and all of the reconnect fees you described. Please reach out to me via private message and include your full name, service address, and account number so I can assist you. 



I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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