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XR15 Witch Hunt

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XR15 Witch Hunt

I have been a Comcast customer for about five years now recently I saw that they had New remote for the X1 the XR15. Since then I have called customer service twice and been to two different Xfinity store to no such luck I have yet to get my hands on a XR 15 remote. I’m starting to wonder do they even exist outside of the picture on various websites. Come on Xfinity if you’re going to announce a product available to the public shouldn’t be at least available? Loyal customer for five years can someone in customer service find me an X-RAY 15 remote?
Expert

Re: XR15 Witch Hunt

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: XR15 Witch Hunt

 

Hello Sphillips9898, I can assist you with getting an XR15 remote. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!