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XG1V

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XG1V

Went to the Comcast outlet store for a XG1V 4K box, I was informed that I could not get a box from them but if I wanted to pay for a tech to come out I could get one. I do not appreciate this one bit. Can one be sent to me so I can install it?

Silver Problem Solver

Re: XG1V

Sorry, but it is not possible to get a specific model box shipped to you.

Official Employee

Re: XG1V

 

Hi Cptjj2000, the information that (barbie123) shared is correct. The best way to get a specific piece of equipment is to go into a local Comcast store and request it, some stores may not have the equipment available and in that case they will get you a device that is compatible or they can point you in the direction of a location that has the equipment. I can also look up some stores in your area that has this cable box for you, to further assist you with this please send me a private message with your full street address. 

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Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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Official Employee

Re: XG1V

Cptjj2000, I show this equipment is not available in your area at this time. Please check back with the store in a few weeks for an update on availability. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!