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XFinity online acctount

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XFinity online acctount

I moved from a different state. They gave me a new account number. I can't find a way to change my account number on My Xfinity. Please advise.

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Re: XFinity online acctount

Besides the new account number, Comcast may have assigned a new primary UserID, and may or may not have moved the existing IDs from the old account to the new one. Double check your UserIDs on your home system with the lookup tool at https://idm.xfinity.com/myaccount/lookup. After you enter the requested information you'll see a list of the UserIDs on your account and an indication of which one is Primary.


If the IDs are not as you expect, contact one of their reps at the phone number on your bill or 1-800-Comcast, or chat with them at https://support.xfinity.com/chat and have them fix the problem.