Community Forum

X1 cost?

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

X1 cost?

I swapped my non X1 DVR due to an equipment failure. The local Comcast office gave me an X1 box without informing me. Is there an extra cost for the X1 service? I assumed there was but haven't seen the cost show up in my account yet.

Official Employee

Re: X1 cost?

Hi Btravelen, 


I can review and discuss the charges with you. To protect the privacy of your account, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. 


To send a private message click on my name "ComcastChe", then click private message me. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!