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Wrong city on my account record

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Wrong city on my account record

Somewhere within the Comcast system my city is incorrect on some old variation of my account record. 5+ calls to customer service no one seems to know how to change it. I can't see it in any of my accounts and all of my billing statements are correct, but when I signed up for XF Mobile, the incorrect city was sent to them as part of my profile. I've asked this to be escalated and had a tier 2 ticket created with no results. A supervisor in the call center advised me to go back to a service center and have retail 360 change it? 

Official Employee

Re: Wrong city on my account record

Hello cenzomi. I can assist with getting your city name filed correctly. Please send me a private message and include your full name, service address, and account number so I can assist you. 


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Frequent Visitor

Re: Wrong city on my account record

PM has been sent and I'm looking forward to the resolution has there have been hours of phone calls with customer service

Official Employee

Re: Wrong city on my account record

 

cenzomi, got your PM. I'll follow up for you there. 

 

KenF


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Wrong city on my account record

cenzomi, the necessary corrections have been made. More details in private message. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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