Community Forum

Wrong Payment Amount Entered on Account

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Contributor

Wrong Payment Amount Entered on Account

My payment made via my bank was entered as 2.67 Instead of 266.82.

Someone moved the decimal point over two spaces to the left. This took place

June 11th or 12th. Please fix ASAP! The only reason I noticed this was that I

was signed in on the main account page to see why my email wasn't loading.(It's working now BTW.).

The full amount was taken from my bank. Will PM when requested.

Highlighted
Contributor

Re: Wrong Payment Amount Entered on Account

Due to the light speed response time on the forums, I took this to chat and Jennifer confirmed the typo and the

correct amount has now been posted. Hope I didn't wake anyone.