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Would like to manage account / change plan. Can't

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Would like to manage account / change plan. Can't

After searching I understand that some (all?) customers cannot manage their plan online. It seems that the button routes to the "contact us" page.


I'm trying to go from a TV/Internet bundle to Internet only. Assistance would be appreciated.

Official Employee

Re: Would like to manage account / change plan. Can't

Hello redwards517. I can help you go over the downgrade options and offers available. To get started, please send me a private message and include your full name, service address, and account number so I can access your account. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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