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Would like to lower bill

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Regular Visitor

Would like to lower bill

Hello,

 

I tried to check my plan online but I am getting an error, it seems to be a common issue. I would like to see if I can lower my bill without calling, as there seems to be a long wait time.

 

Any help would be appreciated!

 

Thanks!

Tyler

Bronze Problem Solver

Re: Would like to lower bill

You're right, it's a known issue, still not fixed.  Some good advice here:  http://forums.xfinity.com/t5/Customer-Service/Can-t-manage-your-account-online-Getting-an-error/m-p/...

Official Employee

Re: Would like to lower bill

Hello basehore, the information that (Welcome_to_Post) shared is correct. This is a known issue and we are working with our web developers to get this resolved. In the meantime to downgrade or change services please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me".

Official Employee

Re: Would like to lower bill

 

basehore wrote: Great, I was able to accept it

 

I am glad we were able to get you into something that better fits your needs, have a good day.