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I tried to check my plan online but I am getting an error, it seems to be a common issue. I would like to see if I can lower my bill without calling, as there seems to be a long wait time.
Any help would be appreciated!
You're right, it's a known issue, still not fixed. Some good advice here: http://forums.xfinity.com/t5/Customer-Service/Can-t-manage-your-account-online-Getting-an-error/m-p/...
Hello basehore, the information that (Welcome_to_Post) shared is correct. This is a known issue and we are working with our web developers to get this resolved. In the meantime to downgrade or change services please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me".