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Would like to find out what my options are & no answers from Comcast.

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Frequent Visitor

Would like to find out what my options are & no answers from Comcast.

In August I was thinking of downgrading, but got busy.  I got a few replies, but now can't get a response from a Comcast store nor in Customer Service. It shouldn't be this hard. I would just like to downgrade some of the tv package & keep internet.

Frequent Visitor

Re: Would like to find out what my options are & no answers from Comcast.

So I post this about no answers & 2 days later no replies in Customer Service forum. Not surprising since I can't get an answer at the Comcast store either - Direct TV here I come.

Official Employee

Re: Would like to find out what my options are & no answers from Comcast.

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and  full service address. You can private message me by clicking my name and clicking private message.