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Won't Accept Password Recovery Options

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Regular Visitor

Won't Accept Password Recovery Options

I have multiple comcast e-mail addresses. Everytime I log in to one of them, I am prompted for Password Recovery options. I provide my alternate personal e-mail and my cell phone number. Both tell me that "there are already in use." Of course! They were used for my other e-mail address. But I CAN'T provide anything different because I only have ONE other personal e-mail and only ONE cell number. Why is Comcast being so ridiculous? I can't go get a new cell number just for my second e-mail address.


How do I get the correct information entered OR if your system is just so ill equiped that it can't handle it, STOP prompting me every time I log in! My answers are NOT going to change!


Please advise.


Bronze Problem Solver

Re: Won't Accept Password Recovery Options

Many of us are in the same boat, either with no non-Comcast emails (and no need for one other than this), or no second cell phones to offer. We have two cell phones;  both are "already in use".  You can always checking "later" (tiny text at the bottom of the options), and it'll go away for a while.  There may be valid arguements for a two-stage login, but there should be some other options available.

Regular Visitor

Re: Won't Accept Password Recovery Options

Thank you for sharing in my pain. Does anyone from Comcast monitor these forums and actually reply with solutions? There was a time when you could submit a support ticket, via e-mail, and an actual Comcast support specialist would get back to you with an answer. That appears to have disappeared some time ago. The only e-mail you can send now is to Tom K and no one EVER replies back to you. The only options appear to be phone (which I absolutely do NOT have time for) and Chat. I find the chat completely useless - they just go off a script and state obvious things that the computer tells them to say. I've never had an issue solved with chat.


I really wish Comcast would go back to the "support ticket" model so that our issues could be worked on when it is convenient for us.


Hopefully someone sees this and replies.



Official Employee

Re: Won't Accept Password Recovery Options


Hi domtrump, the system is set up to take only one phone number for your security. Are you trying to create another secondary username for your account, or did you forget your password? The best way to get in contact with us is by phone, we have phone support 24/7. If you do not wish to reach out to us by phone you can chat with us through our website or through Twitter, Facebook, and Reddit. This forum is meant for peer to peer assistance, not as another form of chat. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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