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Sorry about the delayed response! Thank you for visiting the forums.
I've asked a Comcast employee to help you. You should expect a reply in this thread.
I can reach out to the local techs to have someone come and get this taken care of. Can you please verify your first and last name, and the phone number or account number associated with your services in a private message?
To send a private message click on my name "ComcastChe", then click send a message.