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Will we get billing credit for today's outage?

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Will we get billing credit for today's outage?

Cable and internet are both down today with no expected resolution until 5pm.  Will we be gettting a credit on our bill for not having access to the services we pay for?  I'm located in the Chicago area.



outage 10-24-17.png
Official Employee

Re: Will we get billing credit for today's outage?

Hey itnarciso76,


Have your services been restored? I'm working on another post of yours and will be helping with this one as well, we can address both issues in our private messages we have going now. Please let me know once you have a moment to view my latest response to you. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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