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Why pay a bill if my service is down?

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Regular Visitor

Why pay a bill if my service is down?

My new service has been down from day one, three weeks, who is smart enough and has the authority to stop my bill until they can run a new underground cable?

Official Employee

Re: Why pay a bill if my service is down?

Hello Elephant26. I can assist with getting your services up and running. Please send me a private message and include your full name, service address, and account number so I can assist you. 

Regular Visitor

Re: Why pay a bill if my service is down?

Help as you will. I don't know you and the Forum says no personal data, ie name, address or account number. I have had Comcast for twenty years, but I'm getting ready to jump ship. The minions don't care and I have seen no sign of leadership or problem solving. If you call for service it's $60.00 even if it's not in your house. My problem apparently is a bad underground cable that causes intermittant service, but they still want the $60.00. English as a second langage is a problem and several two hour chat calls for the same thing, all starting with a trouble shooting session, is really distracting. Comcast is too big, too insensitive and apparently completely devoid of supervision. I wouldn't recommend Comcast to anyone. My reason: In all my calls I haven't found anyone who cares enough to stay focused on the problem at hand. So you try to explain it over and over and they just don't get it. So where's the incentive to be a Comcast customer?    

Expert

Re: Why pay a bill if my service is down?


Elephant26 wrote:

Help as you will. I don't know you and the Forum says no personal data, ie name, address or account number. I have had Comcast for twenty years, but I'm getting ready to jump ship. The minions don't care and I have seen no sign of leadership or problem solving. If you call for service it's $60.00 even if it's not in your house. My problem apparently is a bad underground cable that causes intermittant service, but they still want the $60.00. English as a second langage is a problem and several two hour chat calls for the same thing, all starting with a trouble shooting session, is really distracting. Comcast is too big, too insensitive and apparently completely devoid of supervision. I wouldn't recommend Comcast to anyone. My reason: In all my calls I haven't found anyone who cares enough to stay focused on the problem at hand. So you try to explain it over and over and they just don't get it. So where's the incentive to be a Comcast customer?    


ComcastJoeTru is a Corporate employee and very qualified to help here.



I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Official Employee

Re: Why pay a bill if my service is down?

Thanks 'Again'.

 

 

@Elephant26

 

We certainly value your business and don't want to see you go. 

 

I am an Official Corporate Comcast Employee made available to engage with customers on these Forums.

 

Please see this link for more information about us specialists here: http://forums.xfinity.com/t5/Forum-Community/Announcing-New-Community-Specialists/td-p/2898978

 

If you would like validation from the Forums Community Manager, please contact @ComcastJessie.

 

I would like to help you in your situation. If would would like further assistance, send me a private message and include your full name, service address, and account number so I can assist you.