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Why is the wait time so long?

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AmorDei
New Poster
‎06-29-2018 06:25 PM

Why is the wait time so long?

I just moved to a new location today. I called to get internet access before the weekend, and I ended up waiting for over an hour without an answer. The extimated wait time was less than five minutes. So, I hung up, called again, and the same thing. Why isn't anyone answering my phone calls?

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JLDOOBLY
Valued Contributor
‎06-29-2018 06:51 PM

Re: Why is the wait time so long?

There is a national Comcast outage, everyone is calling in about it unfortunately. If you do a google search you will see a ton of info about this outage. (This is not normal, hence the big news headlines about it, just so you know, haha)
Nerdburg
Expert
‎06-29-2018 07:28 PM

Re: Why is the wait time so long?

See: https://forums.xfinity.com/t5/Customer-Service/SERVICE-INTERRUPTION-6-29-18/m-p/3111493#M157442


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Pattyl5
New Poster
‎06-29-2018 07:47 PM

Re: Why is the wait time so long?

Got the same thing and waited over two hours.  At least update your message if you are not going to answer

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