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25+ year customer out of contract. Monthly bill went up $35 to $227 per month for Digital Preferred + HBO + Blast + Unused phone service in TN. For the second time, I tried to call CS to review plans and the best the L1 rep could offer was a service swap out (phone for security) that "might" save $20 with a new 2 year agreement. He was doing the best he could but since he was L1, I didn't trust him. I asked about internet only plans and he told me he can't view those, only a Customer Solutions expert can handle that and view other available options. I asked to be transferred. The CS rep picks up after a brief hold and apparently interupted an existing call by picking up my call because she was surprised not to be speaking to her current caller. Not a primary English speaker, she had difficulty starting the call and confirming my information, then wanted to roll into a script before having a discussion. How was that an escalation of customer care? I simply wanted a new price for the service I already have with any contract term. Why can't I talk to a sharp rep who can cut to the chase and offer a good deal? Where are those guys that used to come around the neighborhood? AT&T Fiber and Google Fiber are building out networks in nearby subdivisions so they'll be here soon. If Comcast wants me to stay a customer, they don't act like it.
Hello WBB77. We're sorry you feel that way. We certainly value all our customers, including you. I can assist you with an account review to see if there are any offers available that may better suit your needs. To get started, please send me a private message and include your full name, service address, and account number so I can help you.