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Why doesn't Comcast value existing customers?

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Why doesn't Comcast value existing customers?

We've been with Comcast for 8 years. We've never missed a payment on our services, but now our Phone & Internet package is over $115 per month - which is the lowest package we can get. We spent almost 3 hours on the phone with them today, and was told all they could do is offer us a "Triple package" where we can get TV service for only a few dollars more per month. That's fine, except we don't want TV service. 


What really burns me up is Comcast actually advertises the exact bundle we have for $55 per month...but only for existing customers. But I was repeatedly told today how much Comcast "values their loyal customers".


I'm definitely not seeing the value.


Re: Why doesn't Comcast value existing customers?

I can only tell you my experience. I pay over $200 just accepted the triple play, although I realy don't need phone, but it has come in handy. Just try DSL-phone co. on a scale of 1-10 I rate them a minus100.

Official Employee

Re: Why doesn't Comcast value existing customers?

Hi luv42boys, I could assist going over current promotions with you, please send me a private message with your account information (name on account, address and account number).


Thank you

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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