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I'm really frustrated right now. My promo is expiring. My bill is going to approach $200 a month. It's too much. I've tried to chat and I can't get any of the promo deals because I'm not a new customer. I didn't even want to get a hugely discounted stripped one, I actually wanted to add services and I'd be paying MORE than I am now.
I understand you do this to try to get new customers, but what it really is going to make me do is switch to a DSL promo and SlingTV for 6 months then I'll just have to come back to get the new customer price. Why are you okay with losing that 6 months of revenue? I guess other just say "Oh nothing I can do, I'll just pay the really expensive cable bill". This really makes me sad.
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I've asked a Comcast employee to help you. You should expect a reply in this thread.
Hello @Johnnnnn, I would be more than happy to check what promotions we currently have available. Can you please send me a Private Message with your first and last name, how it appears on your bill?
To send a private message, please click my name "ComcastAmira" then select "Send a Message" on the right side.