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Why does it have to be like this?

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Why does it have to be like this?

I'm really frustrated right now.  My promo is expiring.  My bill is going to approach $200 a month.  It's too much.  I've tried to chat and I can't get any of the promo deals because I'm not a new customer.  I didn't even want to get a hugely discounted stripped one, I actually wanted to add services and I'd be paying MORE than I am now.

 

I understand you do this to try to get new customers, but what it really is going to make me do is switch to a DSL promo and SlingTV for 6 months then I'll just have to come back to get the new customer price.  Why are you okay with losing that 6 months of revenue?  I guess other just say "Oh nothing I can do, I'll just pay the really expensive cable bill".  This really makes me sad.

Expert

Re: Why does it have to be like this?

Thank you for visiting the forums! 

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Why does it have to be like this?

Hello @Johnnnnn, I would be more than happy to check what promotions we currently have available. Can you please send me a Private Message with your first and last name, how it appears on your bill? 

 

To send a private message, please click my name "ComcastAmira" then select "Send a Message" on the right side. 

 

Thanks! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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